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Virgin Media Installation Headaches

16/07/10

Permalink 08:15:18 pm, by Brad Email , 120 words   English (UK)
Categories: General

Virgin Media Installation Headaches

So took 2 weeks to book in my virgin media broadband installation timeslot. 1-6pm on friday. Waiting, waiting, waiting. 6pm rolls around, still no engineer.

Get a call at 6:30, sorry guy can't come out today, we can do saturday, will call up to confirm in half an hour. 1.5 hours later, still no call. So I call them.

On the expensive 0845 number. 15 minutes on hold, passed around to 3 departments. Finally get told, we don't know why it was cancelled, you will have to wait another 2 weeks for the next free slot. WTF? You don't show up, you show up the next day. You don't make me wait another 2 weeks, with again no guarantee of anyone showing up. So screw Virgin Media.

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